SHOPPING ONLINE MATISSE AND JEWELS

In this section you will be able to see the most frequently asked questions regarding:

the procedure of registration, ordering, shipments, payments and returns.

 

How can I create an account?

§ Click here https://www.matissejewels.it/it/login?create_account=1

§ Fill out the Form with the required data and finally REGISTERED

§ Always check in your mail box the email of successful registration.

I already have an account, where do I log in?

§ Click here https://www.matissejewels.it/it/login

§ Fill in the data. E-mail address and Password and finally click on the “log in or Sign up”

You can place an order without being registered?

§ Yes, it is possible to place an order as a customer without having to register.

I have forgotten my password, how can I do?

§ In the area you sign in you will find written “forgot your password?”, you just need to enter your email address to receive a link temporarily to reset it.

§ The direct link is this https://www.matissejewels.it/it/recupero-password

If I add a product to the cart do I have to buy it?

§ No. Add a product to the cart it is not absolutely binding, even if you are logged in with your personal account.

What are the delivery times?

§ The delivery time is normally around 2/3 working days.

The price of the products has the VAT included?

§ Yes. The price indicated is already inclusive of VAT.

And’ Possible to ask for a Gift package?

§ Yes you can at a cost of 6,10€ (5€+1,10 VAT). At the time of the choice of the shipping method.

I have to make a gift, can I send my order directly to the person to which I wish to make the gift along with a greeting card?

§ Of course! You just need to enter in the shipping address data of the recipient to which you want to send it and in the billing address of your data. At the time of purchase (your choice of shipping method), you can request a greeting card where you can add a dedication.

 

How can I make a return?

§ Sign in to personal area

§ Press the “historic " and”order details

§ Search for the order you want and then right click on "details"

§ Select the product to be returned and indicates a motivation

§ Finally, press on "have made"

What are the accepted payment methods?

The payment methods are the following:

      • Bank Transfer
      • Paypal
      • Credit/Debit card
      • Mark

What happens to my order if I purchase something that is no longer available in stock?

§ Pupuò happen that some articles may no longer be available, even following an order already placed. In this case, it will be deleted the product from your order and you will be refunded the amount paid.

And’ possible to cancel my account?

§ Yes, you can. Through our “Contacts” page https://www.matissejewels.it/it/contattaci request through the form the cancellation of your account.

Can I view the invoice?

§ Yes, you will be sent to you via e-mail and is available by logging in to your account on the HISTORICAL AND ORDER DETAILS.