The Seller processes orders from Monday to Friday (excluding holidays), with an average delay of 48 hours. In some moments (especially during sales, Christmas, private sales), the processing time may be longer due to the greater number of orders to be processed. In addition to this delay there is the time of transport and delivery of orders, provided by different delivery services according to the country. The maximum delivery period, including transport, is 15 working days from the order confirmation date, unless expressly specified. In all cases, the customer automatically receives an e-mail informing him of the shipment and the status of his order. The Seller will do everything in his power to deliver the order to the delivery address, within the expected delivery time. The buyer is responsible for the correct insertion of the delivery address. In the event of problems during the shipment of an order, following an error in delivery (error attributable to the buyer), the Seller cannot be held responsible for the loss of the shipment.
Shipping times in Italy are 24/48 hours on working days. The actual transport time depends on the geographical area of destination of the Order. Unless otherwise indicated, the Seller does not offer free shipping to any of the destinations that can be selected when ordering.
For the delivery of the Products, the presence of the Customer or his representative at the recipient's address (indicated in the Order) is required. Upon receipt of the Products, the Customer must verify:
1) that the number of packages delivered corresponds to what is indicated in the consignment note accompanying the goods;
2) that the packaging is intact, not damaged, nor wet or in any way altered, even in the sealing materials.
Any damage to the packaging and / or the Product or the mismatch in the number of packages or indications must be immediately contested in writing on the Courier's proof of delivery. At this point, the Customer must check the quantitative and qualitative correspondence of the Products with what is indicated in the transport document together with the Courier who delivered the package.
Once the courier's document has been signed without the customer making any objection, the customer will not be able to make any objection regarding the external characteristics of the package delivered.
If there is no presence of the Customer or his representative at the address of the recipient indicated in the Order, the courier will make another delivery attempt on the next working day. After the 2nd notice, in case of failure to resolve the inventory positively, the goods will be returned to the Seller. The risk and the charge of any expense are entirely part of the Customer.
In fact, for the payment of the return, the Seller will withhold from the refund an amount equal to the cost incurred for the shipment and delivery (and any other storage costs) of the products to the Customer's home and return to the Seller's headquarters.
PAYMENT AND SECURITY ON PAYMENTS
Payment for purchases will be made using a credit card (Bankcard, Visa, Mastercard) via PayPal and My Pos or by cash on delivery or bank transfer in advance. The order will be registered after the payment has been accepted by the secure payment service.
The customer must enter the type of card, the name on the card, the card number, expiry date and the security code on the back of the card, in the places provided for this purpose.
Payment to the customer's bank account will be debited when ordering.
The Seller implements all means to guarantee the confidentiality and security of the data transmitted through the web and on the site www.matissejewels.it as such, the site uses a form that provides the encryption of the bank data of the customer's credit card, using SSL (Secure Socket Layer). Contact information will never be transmitted unencrypted over the network.