WARRANTY AND REPAIR

The warranty covers manufacturing defects that concern the same as the product purchased. The warranty covers all products purchased from our site. Defects caused by wear, visible on the product or on the accessory, must be considered as normal consequences of use.

The warranty does not apply:

- on damages resulting from improper use;

- on damage caused intentionally;

- on the normal wear and aging of the materials used (some examples discoloration of the plating or the color of the jewel).

- in case of negligence, neglect in the use and maintenance of the product, of any adaptations and / or mechanical adjustments not prescribed by the manufacturer etc ...

 

The lack of conformity must be reported within 24 months following the purchase date; the time period within which the defect of the product must be communicated from the moment it occurred is 2 months.
In the event of a lack of conformity, the consumer has the right to restore the conformity of the goods by repair or replacement.
The guarantee is personal and will therefore apply only to the original purchaser, being reserved for direct customers and not for traders and retailers.

 

To request a replacement or repair under warranty, use the Contact us area on the website or by email at info@matissejewels.it. Provide a valid email, a detailed description and a photo of the problem.

Subsequently, the Seller will evaluate the defects and non-conformities reported by the Customer and decide whether to authorize the return of the Products by providing the Customer with an e-mail response.